Refund and Returns Policy

Last updated: October 4, 2026

You have 30 calendar days from delivery to request a return.

Conditions

• Product must be unused, in its original packaging with tags and accessories.
• Non-returnable: opened hygiene products, “final sale” items, gift cards.

Defective, damaged, or wrong items

Contact us within 30 days with photos: we cover return shipping and you choose replacement or full refund.

How to return

1. Email support@aromivra.com with your order number.
2. We reply within 2 business days with instructions.
3. Ship the product with tracking.

Except for defects or our errors, return shipping is paid by the customer. Original shipping charges are non-refundable except for defective, damaged, or incorrect items, or cancelled orders.

Refunds

After receiving and inspecting (1–3 business days), we refund to the same payment method; you will see the funds in 5–10 business days depending on your bank.

Problems with a charge

If you believe a charge is unauthorized or incorrect, please contact us first at support@aromivra.com so we can resolve it quickly, before filing a dispute with your payment provider.

Exchanges

Handled as return + new order, or email us.